💸 Free Shipping Policy

Our Free Shipping threshold is $99+ (before tax).
We will still partially cover your shipping cost to support our customers:

• Orders $99–$199 → We cover $20

• Orders $200–$299 → We cover $40

• Orders $300–$499 → We cover $50

• …and so on.

If the shipping cost exceeds the covered amount, we will email you for the difference. If there's no response within 5 business days(please check your spam folder), your order will be automatically shipped via Canada Post (standard service, which may be slower than your original selection).

We appreciate your understanding and continued support.
If you have any questions, please contact info@vapebest.ca— our team will be happy to assist.💙

⚠️Pick-up service is currently unavailable. 

Pick-up service is currently unavailable. All orders will be shipped to the delivery address provided at checkout.

🕒 Order Processing Notice

⚠️ Delivery may take longer than usual due to high shipping volumes in Canada. We appreciate your patience!

Orders containing in-stock items are typically processed and shipped within 24 hours on business days (Mon–Fri).
Orders placed on weekends or public holidays will be processed on the next business day.

Purolator Express – Friday Orders

For orders placed on Fridays with Purolator Express selected, VapeBest will make the shipment available for carrier pickup before 2:00 PM PST. Once the package has been transferred to Purolator, all delivery timelines are subject to the carrier's processing and service terms.

Purolator may not process or scan shipments until the next business day, which may result in delivery after the weekend.

Shipping & Delivery Support

VapeBest is committed to preparing and dispatching every order accurately and in a timely manner.

Once a package has been handed over to the carrier, delivery timelines, handling, and transit are managed by the carrier and may be affected by circumstances beyond VapeBest’s reasonable control. VapeBest is not responsible for carrier-related delays or transit issues, except where required by applicable law.

For the fastest assistance, we recommend contacting the carrier directly using your tracking number. VapeBest is also happy to assist with tracking, investigations, or carrier claims where applicable. Thank you for your understanding.

Carrier contact information:

Purolator – 1-888-744-7123
UPS Canada – 1-800-742-5877
Canada Post – 1-866-607-6301

Returned Packages & Shipping Fees

If an order is returned to VapeBest due to customer-related reasons, including but not limited to an incorrect or incomplete address, failure to pick up the package, age verification failure, or refusal of delivery, the original and return shipping costs may be deducted from any eligible refund. This also applies to orders that originally qualified for free or discounted shipping.

PROOF OF AGE REQUIRED

We utilize Canada Post's Proof of Age (18+, 19+, or 21+, depending on your province or state) option on every single package, with no exceptions.

Because we utilize this option for all shipments, the signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package. If a package is returned to VapeBest because the required age verification could not be completed, the original outbound shipping cost and any return shipping fees incurred will be deducted from any eligible refund.

We can not remove this option, even if you have already been verified to be of age. - Every package leaving our facilities will require to be age-verified, by Canadian law. Only the person named in the "Shipping" fields can pick up the package. Canada Post will NOT release the package to anyone else

SAME-DAY DELIVERY

Deliveries take place every day except for Sundays, and holidays. Deliveries will arrive to you between 12:00 PM - 9:00 PM.

You must present a valid government-issued ID showing that you meet the legal age for vaping in your province (18 or 19, depending on location). Failure to do so will result in a failed delivery and an additional $8.00 to re-attempt delivery on a future day. Please be sure you are available to receive the delivery.

You will receive an email and a text message stating that your order is on the way about 30 minutes before your delivery.

SIGN-OFF SIGNATURE SERVICE

To ensure your order is delivered safely and securely, we provide a Sign-off Signature Service. When you receive the product, the delivery person will ask you to sign the receipt to confirm delivery. This step helps us verify that the item has been successfully delivered and ensures you can enjoy after-sales services without any issues.

Please Note:

Check for damages upon receipt. If you notice any damage or issues with the product during delivery, please immediately inform the delivery person and document the condition.

Refusing to sign. If you fail to check the product at the time of delivery or have any concerns, please contact us for further assistance.

SHIPPING COMPENSATION &INVESTIGATION GUIDELINES

Lost Package

If your package has not been delivered within 14 business days after the estimated delivery date, please contact us at info@vapebest.ca. Our Customer Service team will assist you in filing a claim with the carrier.

Marked as Delivered but Not Received or Damaged

If your package is marked as delivered but cannot be located, please first check with household members, neighbors, or your building management, and review the tracking details.

If the package is still missing, please contact info@vapebest.ca within five (5) days of the marked delivery date to be eligible for a claim. Reports made after this period may not qualify for investigation or compensation. Provide your order details, and we will assist you in resolving the issue. For damaged items, please also provide photos of the package and the product, and you may need to coordinate with the carrier for further communication.

Delivery Issue Handling

For the above delivery issues, we will assist you in resolving the matter. The investigation process may take up to 14 business days, and once completed, we will arrange reshipment or issue a refund based on the investigation results.

Important Shipping Notice: Province Selection for E-Liquid Products

To ensure a successful checkout and delivery, please select the correct province group from the dropdown menu before adding items to your cart. Due to regional regulations, selecting the wrong region will prevent you from completing your purchase at checkout.

AB / NT / NU residents: Please select "AB/NT/NU Provinces".

MB residents: Please select "Manitoba Province".

ON / QC / NB / PE residents: Please select " ON/QC/NB/PE"/"Ontario / Quebec".

BC / SK / NS / NL / YT residents: Please select "Other Provinces".