Payment Information

To help make your checkout experience as smooth as possible, please review the following payment information before placing your order.

Your Statement Descriptor May Differ From VapeBest

After completing your payment, the statement descriptor shown on your bank or card statement may differ from “VapeBest.”

This is related to how our payment processing provider handles transactions and does not necessarily mean that the charge was made by an unrelated merchant.

If you see a charge that matches your VapeBest order amount but displays a different merchant name, please check your recent order history first.

If you are still unsure about a transaction, please contact our customer service team before initiating a dispute or chargeback. We will be happy to help verify the payment.

A 1%–3% Bank Fee May Apply

Our payments are processed through a cross-border payment provider. Depending on your bank or card issuer, the transaction may be treated as an international or cross-border transaction.

As a result, your bank may charge an additional fee of approximately 1%–3%, and the final amount shown on your card statement may be slightly different from your VapeBest order total.

This fee is charged by your bank or card issuer, not by VapeBest, and VapeBest does not receive this fee.

What Should I Do If My Payment Fails?

If your payment cannot be completed, please try the following:

  1. Try a different credit or debit card.
  2. Contact your bank or card issuer and ask them to authorize the transaction.
  3. If international or cross-border transactions are restricted on your card, ask your bank to enable or approve the transaction.
  4. Once your bank has authorized the payment, return to VapeBest and try again.
  5. If you are still unable to complete your payment, please contact our customer service team.

Our team will help review the payment issue and, if necessary, contact our payment provider for further assistance.

Why Was My Payment Declined?

A declined payment does not necessarily mean there is a problem with your card. Common reasons may include:

  • The transaction was blocked by your bank for security reasons
  • International or cross-border transactions are disabled
  • Additional authorization or verification is required
  • Your bank has a transaction or daily spending limit
  • Your card or billing information could not be verified

Because the exact decline reason is usually determined by your bank or card issuer, contacting your bank and asking them to authorize the transaction is often the fastest solution.

Need More Help?

If you have already tried another card and contacted your bank but still cannot complete your payment, please contact us:

Email: info@vapebest.ca

When contacting us, please include your order number and the approximate time of the failed payment so we can assist you more efficiently.

For your security, please never send your full card number, CVV, or other sensitive card information by email.