Payment Information

To help make your checkout experience as smooth as possible, please review the information below before completing your payment.

What Happens After You Click Pay Now?

After clicking Pay Now, you will be redirected to our payment gateway to complete your payment.

You may be asked to enter your card details again on the payment page. This is a normal part of our current checkout process.

Please complete the payment on the payment page and wait for the process to finish. Once your payment is completed successfully, you will be redirected back to VapeBest.

If you leave the payment page before completing the process, your order may remain unpaid and will not be completed.

Your Statement Descriptor May Differ From VapeBest

The merchant name shown on your bank or card statement may be different from VapeBest because your payment is processed through our payment provider.

Depending on your card type, your statement may show:

• Visa / Mastercard: ALT*eshopmerchancy
• JCB: SMARTDECLIFE

These descriptors are associated with your VapeBest order payment.

If you see one of these names with an amount matching your recent VapeBest order, it represents your VapeBest purchase.

If you are still unsure about a transaction, please contact us before initiating a dispute or chargeback. We will be happy to help verify the payment.

Possible Bank Charges

Because your payment may be processed as a cross-border transaction, some banks or card issuers may apply an international or foreign transaction fee.

Any such fee is charged by your bank or card issuer and is not collected by VapeBest.

If you would like to confirm whether a fee applies to your card, please contact your bank or card issuer.

Payment Troubleshooting

If your payment cannot be completed, please find the issue that best matches what you experienced.

1. My Bank Declined the Payment

Sometimes a bank or card issuer may block a transaction for security reasons, especially when it is recognized as an online or cross-border payment.

What you can do:

• Contact your bank or card issuer and ask them to authorize the transaction.
• Make sure online and international transactions are enabled on your card.
• Once your bank confirms the payment can proceed, return to VapeBest and try again.
• You may also try another credit or debit card.

2. Payment Verification Failed

Some payments may require additional verification from your bank, such as 3D Secure (3DS).

This may involve:

• A verification code sent by SMS
• Approval through your banking app
• A secure verification page from your bank

If the verification page is closed, times out, or the verification is declined, the payment may not be completed.

What you can do:

• Complete all verification steps requested by your bank.
• Do not close the verification page until the process is finished.
• If verification continues to fail, contact your bank for assistance and then try again.

3. My Card or Billing Information Could Not Be Verified

A payment may fail if the information entered does not match the details your card issuer has on file.

Please check:

• Card number
• Expiration date
• CVV
• Cardholder name
• Billing address
• Postal code

Make sure your billing information matches your bank records, then try the payment again.

4. Insufficient Funds or Available Credit

Your bank may decline the payment if there are not enough available funds or credit on your card.

What you can do:

• Check your available balance or credit limit.
• Make sure there are sufficient funds to cover the transaction and any bank charges that may apply.
• Try another card if needed.

5. I Tried Paying Several Times

Multiple payment attempts within a short period may trigger additional security checks from your bank or payment provider.

If your payment has already failed several times, we recommend that you do not keep submitting the same payment repeatedly.

Instead:

• Double-check your card and billing information.
• Contact your bank if the payment was declined.
• Ask your bank to authorize the transaction if necessary.
• Try another card if available.

Once the issue has been resolved, return to VapeBest and try again.

Still Having Trouble?

If you are still unable to complete your payment, please contact our customer service team:

Email: info@vapebest.ca

We’ll be happy to review the issue and help you complete your payment.

For your security, please never send your full card number, CVV, verification code, password, or other sensitive payment information by email.